Terms and conditions

1. Reservations and confirmation

• All reservations must be made through our official website, by email or at our offices in Cusco.
• A reservation is considered confirmed once the customer has paid the required deposit, which is 50% of the total tour price.
• The remaining balance must be paid at least 30 days before the tour start date.

2. Payments

• We accept payments by bank transfer, PayPal, credit or debit card, and cash at our offices.
• All payments must be made in US dollars or Peruvian soles at the current exchange rate.
• Additional fees, such as bank charges, are the responsibility of the customer.

3. Cancellations and refunds

• If the customer cancels the tour more than 30 days in advance, 70% of the total payment will be refunded.
• If the cancellation occurs between 30 and 15 days before the tour, 50% will be refunded.
• No refunds will be given for cancellations made less than 15 days before the tour.
• In cases of force majeure (natural disasters, political instability, etc.), Authentic Incan Adventures reserves the right to cancel or reschedule the tour, offering partial refunds or rescheduling options.

4. Customer responsibilities

• It is the customer’s responsibility to hold the proper documentation (passports, visas, permits) and meet the health requirements for the trip.
• The customer must inform the agency in advance of any medical conditions, allergies or special dietary needs.
• The agency is not responsible for delays or issues caused by missing documentation or relevant medical information.

5. Itinerary changes

The agency reserves the right to modify itineraries due to unforeseen conditions such as weather, strikes, safety or other circumstances beyond our control. In such cases, alternatives of equal value will be offered.

6. Travel insurance

• We strongly recommend that all customers purchase travel insurance covering cancellations, medical emergencies, evacuation, lost luggage and other unforeseen events.
• Authentic Incan Adventures is not responsible for accidents, illnesses, losses or damages during the tour.

7. Privacy policy

Personal information provided by customers will be used solely to organize and manage the contracted services. It will not be shared with third parties without the customer’s consent, except as required by law.

8. Complaints and claims

• If the customer has a complaint during the tour, they should inform the guide or agency representative immediately so it can be addressed.
• Any formal complaint must be submitted in writing within 7 days of the end of the tour.

9. Acceptance of terms

By making a reservation with Authentic Incan Adventures, the customer fully accepts these terms and conditions.

Last updated: October 1, 2026